To become an Account Holder you should first register on the company.
A "The company Account" is an account held by an Account Holder, for bona fide transactions, with a strict aim to establish a normal commercial relationship with the company and with the strict purpose of conducting betting and other gaming and gambling transactions.
3.The "Website" is the internet gateway accessible through the internet address the company/ where all current and relevant information regarding the company operations is published, and through which the Services are provided to the account holders.
The rules for all Sports Betting on the company Sportsbook are set out under the general Help section (Sports Betting);
The rules for each game provided by the company can be found on the website help section or in appropriate of each game.
Bonus/ Promotions Rules are described in the "Promotions" part of the website, where you can see the conditions applied for each bonus and/or promotion. Maximum Bet amount you can place when you have an active casino bonus is 5€ (or currency equivalent) per spin on a slot game or 15% of the total bonus given (whichever comes first).
All the provided services should be used in accordance with the Rules and the Set Limits.
Opening Your Account
2.1 In order to place a bet or play a game using our services, you will need to open an account with the Operator ("The company Account" or "Account").
2.2 In order to open the company Account, you can:
2.2.1 Click on Register on the Website and follow the on-screen instructions or
2.2.2 Open an account by such other account opening method as shall, from time to time may be offered by the Operator;
2.3 Your Account will either be operated by the Operator, or by another company in its Group for and on behalf of itself and/or the relevant Operator Group company with whom you have «signed» a contract.
2.4 When you open your account you will be asked to provide us with personal information, including your name and date of birth and appropriate contact details, including an address, telephone number and e-mail address ("Personal Details"). You may update your Personal Details from time to time by contacting Customer Service; or through the "My Profile" management page on the Website: or by such other method as shall, from time to time, may be offered by the Operator.
2.5 In opening your account you warrant that:
2.5.1 You understand and accept the risk that, by using the Services, you may, as well as winning money, lose money;
2.5.2 You are: (a) over 18 years of age: and (b) above the age at which gambling or gaming activities are legal under the law or jurisdiction that applies to you (the "Relevant Age");
2.5.3 Gambling is not illegal in the territory where you reside;
2.5.4 You are legally able to enter into contracts;
2.5.5 You have not been excluded from gambling; and
2.6 Your account must be registered in your own, correct, name and personal details and it shall only be issued once for you and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g., schools, workplaces, public libraries etc), computer (or other access device), and/or account in respect of the Services. Any other accounts which you open with us, or which are beneficially owned by you in relation to the Services shall be "Duplicate Accounts". We may close any Duplicate Account (but we shall not be obliged to do so).
If we close a Duplicate Account:
2.6.1 All bonuses, free bets and winnings accrued from such bonuses and free bets obtained using that Duplicate Account will be void and forfeited by you;
2.6.2 We may, at our entire discretion, void all winnings and refund all deposits (less amounts in respect of void winnings) made in respect of that Duplicate Account and, to the extent not recovered by us from the relevant Duplicate Account, any amounts to be refunded to us by You in respect of a Duplicate Account may be recovered by us directly from any other of Your Accounts (including any other Duplicate Account); or
2.6.3 We may, at our entire discretion, allow usage of the Duplicate Account to be deemed valid and in this case all losses and stakes placed by or for you through the Duplicate Account shall be retained by us.
2.6.4 Due to regulatory legislation and licencing, players from the following jurisdictions are prohibited from creating accounts with the company: USA, Curacao and Malta. The company reserves all rights to suspend an account opened from those countries as well as deposits and bets placed.
3.1 The company reserves the right at its own discretion and at all times, to:
a) Decline to open the company account and/or to close an existing The company Account without any explanation whatsoever;
b) Decline to accept deposits without any explanation whatsoever;
c) Request documents to verify: (i) the identity of the Account Holder, (ii) his/her authorization to use a specific Card and/or (iii) other facts and information provided by the Account Holder. Such request may be made at any given moment and the company reserves the right to suspend an account pending investigation;
d) Transfer and/or license, without prior notice, data regarding an Account Holder to any other legal entity, in any country, ultimately managed and controlled by Famagousta B.V., subject to the company guaranteeing that the mentioned data at all times are transferred and managed in accordance with the applicable laws, data protection acts and/or similar;
e) Transfer and/or license, without prior notice, the rights and liabilities regarding an account holder to any other legal entity, in any country, ultimately managed and controlled by Famagousta B.V., subject to The company guaranteeing that those liabilities are being honoured;
f) Hold and manage funds belonging to Account Holders in accordance with generally accepted guidelines for cash management regarding such funds; this may include a Financial Institution and/or a Payment Solution Provider being entrusted to hold funds in the name of and/or for the benefit of Account Holders;
g) Forfeit and/or confiscate funds available on a The company Account and/or refuse to honour a claim, in the event that, directly or indirectly: (i) the The company Rules have been violated; and/or (ii) other unauthorised activities have occurred in connection with a betting event and/or the operation of a The company Account (such as, but not limited to, breach of the law or other regulations, breach of a third party’s rights, fraud, and cheating);
h) Suspend and/or cancel the participation of an Account Holder in the games, promotional activities, competitions or other services, whenever The company is of the opinion that there are legitimate concerns that a The company Account is, has been, or may be used for illegal, fraudulent or dishonest practices;
i) Suspend and/or cancel the participation of the Account Holder in the Services, and/or forfeit and/or confiscate funds available on their The company Account if the Account Holder is found cheating, or if it is determined by The company that the Account Holder has employed or made use of a system (including machines, robots, computers, software or any other automated system) designed to defeat or capable of defeating the Client Application and/or Software.
The company is committed to detect and prevent software programs which are designed to enable artificial intelligence (“AI Software”) to play on ITS website(s) including but not limited to opponent-profiling, player collusion; robots, other 'cheating' software or anything else that in our reasonable opinion distorts normal game play and enables the player to have an unfair advantage over other players. You acknowledge that The company will take measures to detect and prevent the use of such programs and AI Software using methods (including but not limited to reading the list of currently running programs on a player’s computer) and the customer agrees not to use any AI Software and/or any such programs.
3.2 The company warrants at all times to:
a) Manage funds belonging to Account Holders in a secure and appropriate manner; and/or
b) Absorb the cost and pay the Gaming and Betting Duty, as applicable, at the Place of the Contract;
c) Manage data regarding an Account Holder in accordance with applicable laws, data protection acts and/or similar;
d) Not offer contingencies to customers to proceed to any fund transfer between customers’ accounts.
3.3 The company shall keep Account Holders’ funds separate from the company own funds in a client account held with a Financial Institution approved by the Regulator.
3.4 A The company Account does not accrue interest. The Account Holder shall not treat The company as a financial institution.
3.5 An Account Holder can only hold one the company Account at a time. In the event that this rule is breached, the company reserves the right to block and/or delete the superfluous The company Account(s) held by the Account Holder in breach of this clause, and reallocate all the funds to a single The company Account. Any bonus given to the superfluous The company Account(s) will be reallocated.
3.6 A The company Account is non-transferable. It is prohibited for players to sell, transfer or acquire accounts from or to other players. Funds cannot be transferred between The company accounts.
3.7 An Account Holder shall not allow any other individual, including any minor, to use or reuse its the company Account, access and/or use any material or information from the Website, accept any Prize, or access and/or participate in the Services.
4.1 An "Inactive Account" is a the company Account which has no record of any log-in and/or log-out for a period exceeding six (6) consecutive months.
4.2 The company holds the right to charge or close the inactive accounts if:
a) No transactions have been recorded on a The company Account for a period of 6 consecutive months; (A dormant account is an account that has not been accessed for 6 months, that has a real money balance. Once your account becomes dormant, if we have been unable to contact you, the Company has the right to close your account and
b) The company has made reasonable efforts to contact the Account Holder of the Inactive Account but the Account Holder could not be satisfactorily located or the required payment instructions were not available.
4.3 Should an account be blocked or excluded and a balance is still available in the account, you shall be contacted by our Customer Support notifying you that a balance is still available in your account. You shall be requested to provide details for the withdrawal of such pending amounts.
4.4 Company reserves the right to charge a monthly fee an inactive account equal to 5 EUR (or currency equivalent) per month.
4.5 Any balance on an inactive account result of the cashback offering will be expired immediately.
5.1 Subject to the sub-clauses below and without prejudice to The company’s right to seek redress under any applicable legislation, regulation, enactment or policy, or under any other provision of the The company Rules, The company shall have the right to block a The company Account when a chargeback has been requested in relation to that The company Account.
5.2 When a chargeback has been requested, The company will send a "Chargeback Notice" to the Account Holder at the email address mentioned in the Account Holder’s details, in order to seek confirmation of the Account Holder’s identity and of the payment method used to credit to the Account Holder’s The company Account any funds entirely unrelated to a chargeback ("Untainted Funds").In the absence of confirmation by the Account Holder of the Account Holder’s identity and of the payment method used to credit Untainted Funds to the Account Holder’s, The company Account, following a Chargeback Notice, The company will send two written reminders to the Account Holder at the email available to it, each of which will be subject to a processing fee of fifty (50) Euros drawn on any Untainted Funds.
5.3 Where a The company Account has been blocked due to a chargeback and the Account Holder has not:a) logged in to the The company Account for a period of thirty (30) consecutive months; or b) confirmed to The company his identity and the details of the payment method used to credit Untainted Funds to the Account Holder’s The company Account and then requested a withdrawal; any Untainted Funds on the The company Account will be treated as they were funds on an Inactive Account and The company will remit the balance on the The company Account of the Account Holder.
6.1 An Account Holder may close the company Account at any time by contacting the company’s Customer Support using the contact details provided in the "Help" section on the Website by email. Any funds in the company Account will be remitted to the Account Holder.
6.2 Should an existing the company Account be closed, any obligations already entered into will be honoured.
6.3 Account Holders who wish to recover funds held in a closed, blocked or excluded account are advised to contact Customer Support.
6.4 In case of closure of their company Account due to gambling addiction or fraud, an individual must not open a new The company Account. The company will not be liable should the individual succeed in opening a new account, nor for any direct or indirect consequential damages. The company reserves the right to close an account opened in breach of this rule at any point.
6.5 Payment Rules
Deposits to and withdrawals from the company Account shall at all times be made through a Financial Institution or a Payment Solution Provider. Procedures, Terms and Conditions, availability, and duration for deposits/withdrawals may vary, depending on the time needed for these procedures to be completed, as well as the country where the customer lives in and the Financial Institution that is used. More information is available when logged in on the Website under the sections "Deposit" or "Withdrawal". Regarding Yandex.Money Quick Payment: "Client confirms that he/she is familiarized with the conditions of the service "Yandex.Money Quick payment (https://money.yandex.ru/pay/doc.xml?offerid=default)."
6.5.1 The company holds the right to not process a payment if the Account Holder’s identity, age and place of residence and proof of funds have not been sufficiently verified.
6.5.2 The company may appoint a Payment Solution Provider to act, receive deposits, hold and manage funds, and/or expedite withdrawals, on behalf of The company.
6.5.3 The company does not accept cash funds sent or delivered directly to The company or a Payment Solution Provider.
6.5.4 The company will credit to the The company Account all funds received by The company from or on behalf of the Account Holder, or owned by The company to the Account Holder.
6.5.5 Method of payment/withdrawal from/to the company Account.
6.6.1 An Account Holder is only allowed to:
a) Make deposits to the company Account with his personal Card or via his personal account created with one of the Financial Institutions or their licensees. If we detect account holders using funds from other account holders or 3rd parties in general (including but not limited to receiving funds from 3rd parties on their own payment methods and directly depositing them to their own the company account), we reserve the right to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account.
b) Request withdrawals of funds held on the company Account to his personal account created with one of the Financial Institutions or their licensees.
6.6.2 An Account Holder is responsible for providing the company with the correct details of his personal account for the purpose of withdrawals from the company Account.
6.6.3 An Account Holder must not allow third parties to use the company Account to make deposits to or withdrawals from the company Account.
6.6.4 It is the Account Holder’s sole responsibility to ensure that he/she complies with the above provisions.
6.7 The company shall not accept a wager from an Account Holder unless a The company Account has been established in the name of the Account Holder and there are adequate funds in the company Account to cover the amount of the wager, or funds necessary to cover the amount of the wager are provided in an approved manner.
6.8 The company shall not deal with the credit balance of the company Account except:
a) to debit from the company Account a wager made by the Account Holder or an amount the Account Holder indicates they want to wager in the course of a game they are playing or about to play;
b) to remit funds standing to the credit of the company Account to the Account Holder, at the Account Holder’s request, in terms of regulation 37 of the Remote Gaming Regulations;
c) to pay reasonable bank charges for deposits received and funds withdrawn; or
d) as otherwise authorised by the Remote Gaming Regulations.
6.9 The balance of the company Account may turn negative in case of chargeback.
6.10 Withdrawals from the company Account are made through payments addressed to the Account Holder or transferred to a bank account held in the name of the Account Holder, as advised by the Account Holder. Whenever possible, the company will restrict withdrawals to be made only to the same account utilised by the Account Holder to make deposits.
6.11 Depending on the payment method chosen by the Account Holder, minimum and/or maximum deposit limits may apply.
6.11.1 To withdraw an amount from the account, the Account Holder must complete the following steps:
Choose "Withdraw" in the Account section.
Choose appropriate method of withdrawal.
Provide the required personal data and indicate the amount.
Press Confirm. A message confirming the withdrawal request will then appear.
The withdrawals will be remitted only to the same account from which the funds originated. There can also be limitations for withdrawals. The identity of players must first be verified.
6.12 The company reserves the right to charge the Account Holder for administrative costs resulting from withdrawals made by the Account Holder, as indicated on the Website.
6.13 Placing a bet through the Internet may be illegal in the jurisdiction in which an Account Holder is resident and/or domiciled; if so, the Account Holder is not authorised to use a Card for the purpose of placing a bet.
6.14 The participation of an Account Holder in the Services in a jurisdiction where such participation is prohibited by law shall not affect any stakes or payment made to and accrued for the benefit of the company.
6.15 The company, or Governing Authority can monitor or request to review all transactions to prevent money laundering. All suspicious transactions detected by The company will be reported to the Governing Authorities.
6.16 All transactions are checked to prevent money laundering.
6.17 It is the sole responsibility of the Account Holder to pay and proceed with all necessary diligence in relation to taxes on any Prize, if and where applicable.
6.18 It is unlawful to deposit money from ill-gotten means.
6.19 With Finance / Accounting’s Department initiative, users may be redirected for different payment methods.
7.1 You enter the Website and participate in the Games at your own risk. The Websites and the Games are provided without any warranty whatsoever, whether expressed or implied.
7.2 Without prejudice to the generality of the preceding provision, the company, its directors, employees, partners, service providers:
7.2.4 Do not warrant that the software or the Website/Websites is/are fit for their purpose;
7.2.5 Do not warrant that the software and Website are free from errors;
7.2.6 Do not warrant that the Websites and/or Games will be accessible without interruptions;
7.2.7 Shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Websites or Your participation in the Games.
7.3 You hereby agree to fully indemnify and hold harmless the company, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.
8.1. The following practices in relation to the Services:
a) abuse of bonuses or other promotions (as defined in paragraph 11.4)
b) using unfair external factors or influences (commonly known as cheating)
c) taking unfair advantage (as defined in paragraph 11.4);
d) opening any Duplicate Accounts; and/or
e) undertaking fraudulent practice or criminal activity (as defined in paragraph 11.4), constitute "Prohibited Practices" and are not permitted. We will take all reasonable steps to prevent and detect such practices and to identify the relevant players concerned if they do occur.
8.2. You agree that you shall not participate in or be connected with any form of Prohibited Practice in connection with your access to or use of the Services.
a) We have reasonable grounds to believe that you have participated in or have been connected with any form of Prohibited Practice (and the basis of our belief shall include the use by us of any fraud, cheating and collusion detection practices which are used in the gambling and gaming industry at the relevant time); or
b) You have placed bets and/or played online games with any other online provider of gambling services and are suspected (as a result of such play) of any Prohibited Practice or otherwise improper activity; or
c) We become aware that you have "charged back" or denied any of the purchases or deposits that you made to your account; or
d) You become bankrupt or suffer analogous proceedings anywhere in the world, then, (including in connection with any suspension and/or termination of your account) we shall have the right, in respect of your account to withhold the whole or part of the balance and/or recover from the account the amount of any deposits, pay-outs, bonuses or winnings which have been affected by or are in any way attributable to any of the event(s) outlined in this paragraph.
8.4. For the purposes of this paragraph 11:
a) A "fraudulent practice" means any fraudulent activity engaged in by you or by any person acting on your behalf or in collusion with you, and shall include, without limitation:
fraudulent charge-backs and rake-back activity;
the use by you or any other person who was participating in the same game as you at any time, of a stolen, cloned or otherwise unauthorized credit or debit card, as a source of funds;
the collusion by you with others in order to gain an unfair advantage (including through bonus schemes or similar incentives offered by us);
any attempt to register false or misleading account information;
any actual or attempted act by you which is reasonably deemed by us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us any damage or harm;
b) An "unfair advantage" shall include, without limitation:
the exploitation of a fault, loophole or error in our or any third party's software used by you in connection with the Services (including in respect of any game);
the use of automated players ('bots'), or other 3rd party software or analysis systems; or
the exploitation by you, of an 'Error' as defined in paragraph 18, in any case either to your advantage and/or to the disadvantage of us or other.
c) Bonus Abuse includes, but is not limited to:
i. breach of terms and conditions of a bonus, free bets or any other promotional offer
ii. the opening of multiple accounts to claim multiple bonuses;
iii. all bonuses are subject to bonus use limitation based on the bonus engine, and, unless stated otherwise, they shouldn't be used more than 6 times per calendar month; if for any reason a bonus code is used by an individual player over the stated amount, the company reserves the right to further investigate bonus abusing pattern and deduct bonus winnings plus all 3rd-party charges arising from player's activity (payment fees, providers fees, etc)
Where there is a reasonable suspicion that the Account Holder has committed or attempted to commit a bonus abuse, either on their own or as part of a group, company reserves the right to:
i. forfeits the bonus allocated to the Account Holder and any winnings from that bonus, and/or
ii. revoke, deny, or withdraw a bonus offer from the Account Holder, and/or
iii. block an access to particular products, and/or
iv. exclude the Account Holder from any future promotional offers, and/or
v. terminate the Account Holder’s account with immediate effect.
9.1.1 Indicating Your wish to close Your Account; and
9.1.2 Stating the reasons why You wish to close Your Account, in particular if You are doing so because of concerns over the level of Your use of the Services.
9.2 When You request closure of Your Account under paragraph 9.1, subject to paragraph 9.3, return any outstanding balance in Your Account to You.
9.4 When repaying the outstanding balance on Your Account, we shall use the same method of payment which You provided upon registration of Your Account, or such other payment method as we may reasonably select.
CLOSURE AND TERMINATION BY US
SUSPENSION BY US
9.10 Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if:
i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network “VPN”)
ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active
iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group
iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Company.
9.11 Company reserves the right to close down existing accounts without explanation. In this event, or in the event of an account closure by a customer the gull balance will be paid out unless any fraudulent (e.g., Arbitrage, etc.) behavior is suspected. In case of fraudulent behavior, winnings will be voided and deposits will be refunded after we deduct the corresponding administrative and transaction fees and any fees that Company is obliged to pay to the competent authorities due to a customer’s complaint. Company also reserves the right to report to the appropriate authorities, if any customer is involved in any form of suspected fraudulent behavior.
9.12 If, in the Company's sole determination, the Player is found to have cheated or attempted to defraud the Company, in any way including but not limited to game manipulation, using strategies (e.g Martingale, Anti-Martingale system) aimed at unfaithful winnings or payment fraud, or if he / she makes untrue and / or malicious comments with regard to the Company's operation in any media or forum, or if the Company suspects the Player of fraudulent payment, including use of stolen credit cards or any other fraudulent activity (including but not limited to any chargeback or other reversal of a payment) or prohibited transactions (including but not limited to money laundering), the Company reserves the right to publish the Player’s actions together with his / her identity and e-mail address, as well as to circulate this information to banks, credit card companies, and appropriate agencies. Furthermore, the Company may close any accounts and forfeit any account balances that the Player has with the Company
We reserve the right to void and withhold any or all winnings made by any Player, where we have reasonable grounds to believe that the said Player is acting or has acted in liaison with an attempt to defraud or damage the Company and/or the Services and/or the Platform in any way.
In the interest of data protection, security and avoidance of fraud, the Company does not permit the use of any communication channels included within the Services and/or the Platform to offer or promote any offers, products or services (whether the Player’s or a third party's). The Player is expressly prohibited from posting information or contacting our customers to offer or promote any offers, products or services.
10.1 Only registered Users can participate in bonus-programs of the company. To register, the User must fully and accurately fill in the registration form.
10.2 Registration and betting are only allowed for people over 18 years (or the allowed age range in the given country from which the user has opened a deposit and made bets). Users have complete responsibility in terms of dealing with the legality of Internet gambling in the region where they live and/or for providing the appropriate authorities of their country with information on winnings. The Company reserves the right to require proof of age and block the User’s account before receiving the appropriate documentation.
10.3 All information provided during the registration must be accurate and complete. In particular, when using credit or debit cards, the cardholder’s name and surname must match the name and surname indicated in the registration form, otherwise the account will be blocked. All bets made before locking the account are recognized as valid.
10.4 The Company reserves the right to block the accounts of Users who have reported false data, as well as to deny them the payment of any winnings. At the request of the company the User must present an official document with a photograph, confirming his identity (a passport copy, or his National ID), proof of authenticity of the indicated address data and telephone and proof of ownership of payment method.
10.5 Each User can have only one account. Registered Users cannot re-register as a new client with a new name or a new email address. In case of violation of this rule, the company has the right to void all bets made by the User.
10.6 The User has no right to permit any third party to use their game account.
10.7 Please note that you should not send us the details about your credit card account or other sensitive financial information via an unencrypted e-mail.
10.8 The company allows all its Users to choose their own combination of username and password. Users should keep such information secret. If your username and password are entered correctly while accessing the site, all bets remain in force and cannot be cancelled or changed by the User. If you suspect that someone, other than you, knows your password, change it immediately on our website. If you have forgotten the password or a part of it, please click the "Forgot your password?" button at the login page and follow the procedure to reset it.
10.9 Users who place their bets in the company via a cell phone should remember that The company is not responsible for any loss of data in the mobile phone of the client, and is not responsible for any commission of mobile and internet operators. By registering, the client confirms that he accepts and agrees to these Terms.
10.10 Company reserves the right, at any time, to check player’s identity, without prior notice, and prior to processing pay-outs; Company also reserves the right to hold withdrawals for the time needed to check the player’s identity.
10.10.1 Please note that when cumulative deposits or withdrawals reach € 2,000, the player verification procedure will be mandatory. Verification process will require from players to provide documents such as, but not limited to, identity cards, bank cards, bank statements, source of wealth, source of funds, and utility bills. In case of false personal data provided by the players, the withdrawal can be refused and the user account can be terminated. The player will be informed thereof by email. In some cases the Company can request Selfie with ID, Selfie with ID and special sign, or even call or video call. When any documents are requested, the Account Holder must upload such documentation on their Account (My Profile > Documents). When requesting documents for an account verification, any pending withdrawals will be cancelled.
10.10.2 Once the verification is complete, the Account Holder may request a new withdrawal. In the event that the account is not verified within thirty (30) days from the initial request date, the account will be frozen for gameplay and transactions., Where, for any reason an Account Holder refuses or is unable to provide us with any of the requested documents, Company reserves the right to suspend the account and confiscate any funds available.
10.10.3 Refund request may also be declined by the Casino if the player provides false or intentionally modified personal data in order to bypass the system.
11.1 Currently Users have the right to place bets in the following currencies: EUR, USD, AUD, CAD, NOK, GBP, RUB, NZD, JPY, BRL. The company reserves the right to block the reception of bets and operating activities in any of the indicated currencies. In this case, all the necessary payments on the accounts of blocked currency would be held in another currency equivalent at the interbank exchange rate for that day.
12.1 All Users’ bonuses are limited individually to one person, home address, telephone number and e-mail address, one bill of payments (such as by Card number or Skrill account), as well as the computer being used (including the institute, Internet club and other public institutions). The company has the right to refuse the bonus to any User or group of Users. Bonus programs are available only to Users who have made a deposit in real currency to the company account.
12.2 In case of violation of any requirement of the bonus programs, and also if there is any evidence of recurrent bets on one and the same event from a group of customers, or conspiracy, regardless of the result of the given bets, The company reserves the right to deprive these Users from a bonus and to consider the corresponding bets as invalid. For the purposes of protection against fraud the company has the right to demand a document from the client proving identity before transferring a bonus.
12.3 PROMOTIONAL TERMS
Unless otherwise stated, the following terms apply for all Bonuses, Free spins, Free Bets, Casino Chips and any other “promotional material” offered via the website, newsletters and SMS.
12.3.1 Casino ‘Welcome’ and ‘Reload’ (slots), and Sports ‘Welcome’ and ‘Reload’ bonuses are valid for a period of 30 days from the time when they are credited to the players’ account. After the period of 30 days the aforementioned promotional materials expire and are not claimable or refundable.
12.3.2 Live Casino ‘Welcome’ and ‘Reload’ bonus are valid for a period of 14 days from the time when they are credited to the players’ account. After the period of 14 days the aforementioned promotional materials expire and are not claimable or refundable.
12.3.3 All Free spins, Freebets, Bonus Chips, are valid for a period of 7 days from the time when they are credited to the players’ account. After the period of 7 days the aforementioned promotional materials expire and are not claimable or refundable. Max winnings from Cashback / Loyalty Bonus are limited to five (5x) times the initial amount of Cashback Bonus given. Any winnings above that will be forfeited. Max winnings from season/special promotions (including, but not limited to, Christmas Bonuses, Easter Bonuses, Halloween Bonuses) for 200% and above Bonus threshold, are limited to four (4x) times the initial deposit amount. Max winnings for bonuses between 150% - 199% Bonus threshold, are limited to eight (8x) times the initial deposit amount. Max winnings for bonuses between 120% - 149% threshold, are limited to ten (10x) times the initial deposit amount. Max winnings for bonuses between 100% - 119% threshold, are limited to fifteen (15x) times the initial deposit amount. Max winnings for bonuses between 25% - 99% threshold, are limited to twenty (20x) times the initial deposit amount. Any winnings above those limits will be forfeited.
12.3.4 All Bonuses and promotional materials of this website come with a wagering requirement which has to be met before the bonus money is turned into cash:
Free spins: x20 (times twenty) the amount of winnings
Casino Chip: x25 (times twenty) the bonus amount
Freebets: x1 (times one) the amount of winnings
Sports bonus: x10 (times ten) the deposit and bonus amount
Casino bonus: x45 (times forty-five) the deposit and bonus amount
Live Casino bonus: x35 (times thirty-five) the deposit and bonus amount
12.3.5 Bonuses must be wagered exclusively on valid games which belong to the specific game category under which the bonus was initially offered. For example, a Sportsbook bonus must be wagered exclusively on Sports, a Casino bonus exclusively on Slots, and a Live Casino bonus exclusively on Live Casino games.
12.3.6 Casino Bonuses (Slots) are sometimes offered on specific Gaming Service Providers (GSPs) or on specific slots. Therefore, only the wagering performed on the selected GSP’s and/or on specific slots will be taken into consideration towards the bonus’s wagering requirements.
12.3.7 The maximum amount of money that can be won or withdrawn via Free spins, Casino Chips and Free Bets is limited to 100 EUR (or the equivalent in other currencies) or three times its value, whichever comes first, unless otherwise stated. The maximum amount of money that can be won or withdraw via No-Deposit Bonuses is limited to 25€, or currency equivalent. All info regarding maximum days validity, wagering requirement, remaining wagering requirement can all be found under each specific bonus under Customer's Bonuses section.
12.3.8 For no-deposit Free spins, Casino Chips and Free Bets awarded to players who have not previously made a deposit, a minimum deposit as well as a wagering of x1 (times one) the deposit amount is required, before the winnings can be withdrawn. Loyalty Casino Bonuses, Free spins, Casino Chips and Loyalty Sportsbook Bonuses and Freebets can be awarded only to fully verified players. Only one bonus is allowed per customer, per household, per address, per shared computer and shared IP address, and per any account details like an e-mail address, bank account details, credit card information and payment system account number. Any abuse of the bonus offer will lead to the closure of the account.
12.3.9 The Freebets offered must be placed on Football with minimum odds of 2,00. Handicaps and Draw-no-bet markets are excluded.
12.3.10 The maximum bet amount allowed to be placed with bonus money in Casino is 5 EUR (or the equivalent in other currencies) or 15% of the total bonus amount awarded (whichever comes first). Any game rounds or spins exceeding the maximum bet amount will not count towards the bonus wagering requirements and any potential winnings will be forfeited.
12.3.11 If a player decides to cancel an active Bonus, he can do so from his account. However, all bonus money, all winnings and any wagered amount resulting from his betting activity with the bonus will be forfeited for once and for all. Bonus bets calculates real money first and then bonus amount.
12.3.12 Personalized offers communicated exclusively to a specific segment of players via E-mail or SMS are exclusively available for the intended recipients of the E-mail or SMS and for those only.
12.3.13 For personalized offers communicated via email or SMS, players are requested to contact our customer support team in order to claim the bonus providing all necessary details (e.g., bonus code, type of offer, recipient’s email address, etc.).
12.3.14 In some occasions, we will provide Free spins in the form of a Casino bonus chip. The amount to be credited takes into consideration the minimum bet allowed on the specific slot(s). For example, 20 Free spins on NetEnt’s Guns N’ Roses video slot will be awarded as a 4 EUR (or currency equivalent) Casino Chip and it is intended to be played on the specific slot (Bonus Chip = Min. bet (0,20 EUR) x number of rounds (20) = 4 EUR).
12.3.15 None of the promotional materials offered via this website are transferable, exchangeable or refundable. In the occurrence where a certain promotional material is not operable due to technical, geographical or legal restrictions, the company does not hold any responsibility and reserves the right not to compensate or refund players.
12.3.16 Players may be requested at any given time to provide all necessary KYC documents for the verification of their account (proof of identity, payment method(s) and residence).
12.3.17 In case of doubt for the bonuses’ remaining wagering requirement, players are advised to contact our customer support team.
12.3.18 Wagering will not count on the following games. You are solely responsible not to include the following games within your bonus wagering:
All Video Poker games, All Roulette games, All Quick Play games, All Blackjack games, Hi Lo Fever, All Baccarat games, 3 Card Poker, European Roulette, Blood Suckers, Blood Suckers II, The WishMaster, Dead or Alive, Dead or Alive II, Jack Hammer 2, Cloud Quest, Tower Quest, Pearls of India, Treasure Island, Eye of the Kraken and Solar Queen.
Company reserves the right to forfeit winnings and any wagered amount if customers found that they managed to play above mentioned games with an active bonus.
12.3.19 We reserve the right to amend, cancel or terminate any of the promotions at any given time and without prior notice.
13.1 The available payment methods are determined by the country and the currency selected during registration. A complete list of fees, limits on them and other items is displayed on the Deposits and Withdrawals page. The company reserves the right to change these terms and details.
13.2 When conducting any financial transactions, it is necessary that the name of the owner of the debit/credit card or bank account exactly matches the name of the owner of the appropriate account of the company. Otherwise, the company reserves the right to cancel all transactions and make a return on all bets made while using someone else’s account or credit/debit card.
14.1 If any funds have been transferred to the User erroneously, the User is obliged to notify the company immediately. Any winnings of the client arising from such an error shall be considered invalid, and such bets are refundable, regardless of the delay between the origin of the error and the time it was seen.
14.2 If the deposits to the account were made for any other purpose than bets, poker, casino and financial betting, the company (particularly in case of suspected fraud) reserves the right to cancel a deposit and collect from the User all costs incurred as a result of processing the deposit.
14.3 If the User’s deposit exceeds the bet’s amount, upon the client’s request for withdrawal, The company reserves the right to charge the User all costs incurred as a result of processing deposits and withdrawals.
15.1 The minimum bet on any event is the equivalent of 0.50 Euro in the registered currency of game account. The minimum bet in "Multiple" mode and the minimum bet on one version of the "System" is the equivalent of 0.50 Euros.
15.2 The maximum coefficient of "Multiple" bets is 500€. "Multiple" bets, in which the coefficient of winnings exceeds the maximum, are calculated with a coefficient of 500€. In these cases, the sum of winnings should not exceed the maximum payment for a "Single" bet. The maximum coefficient of winnings for each version of the "System" is 500€. Variants of systems on which the coefficient of winnings exceeds the maximum, are calculated with a coefficient of 500€.
15.3 The maximum amount of the bet on the event depends on the sport and the events and is defined by the bookmaker network specifically for each event and each type of bet and is subject to change without prior written notice. The company reserves the right to limit the maximum bet on individual events, as well as the introduction and removal of specific restrictions on the accounts of individual Users without notice or explanation of reasons.
15.4 All financial limitations are applicable to each User/group acting together, making bets containing the same predictions. If the User makes a number of bets containing the same predictions, the total payment on these bets may be limited by the size of a maximum payment regulated by given limitations.
16.1 Payments are processed in a time not exceeding 72 hours starting from the moment that the request has been approved by the Payments department. Before the first payment is made to the User via electronic payment methods (Skrill, Webmoney, Credit or Debit card, etc.), the client is obliged to upload an electronic copy of a passport of his national ID at the relevant section under his Profile. The company, at its own discretion, may ask from the client additional documents (e.g., proof of address, selfies, etc.) prior to their first payment. Remember that forgery is severely punished by law and in cases of suspicion of placing a counterfeit or an edited copy of the documents by electronic methods, The company reserves the right to send such documents to the appropriate regulatory authorities.
16.2 Before making the payment, the employees of the company will verify the correspondence of the name, surname, father’s name, birth dates of the client and also other data. If differences are found between the actual data and the data provided by the client, The company reserves the right to make a refund for all bets by the User and refuse to pay out winnings to the User unless they prove their identity and accuracy of entered data.
16.3 If it turns out that the User has opened several accounts at the company, The company reserves the right to refuse to pay out these accounts (except the User’s assets legitimately transferred to the company account, after his payment of a 20% fine of the total amount of deposits).
16.4 With the first request for a withdrawal the User must enter valid passport or Personal ID details, exactly as it appears on the document, in the language of the country that issued (or in the case of foreign documents – in English).
16.5 Group and family members should regulate personal relationships with each other – payments are made ONLY in the name of the owner of the appropriate account.
16.6 The User agrees to provide the company with information about his bank account from which the bets will be made in particular, in order to transfer his winnings.
16.7 The company is not responsible for changes in the number of payments related to fluctuations of currency (rate of exchange).
16.8 If the User has requested a withdrawal in the amount of 1,000 Euros or more (or the equivalent in another currency at the interbank rate), Company pays a commission on the transfer and subsequent operations of withdrawals in the given calendar month. Otherwise, the commission is paid to the bank by the User. Maximum withdrawal able amount over a 24-hour period is 1,000 Euros (or the equivalent in another currency at the interbank rate) subject to its payment provider's specific limits. For winnings over 10,000 Euros, the payments will be done in equal monthly instalments.
16.9 The Company reserves the right of funds’ withdrawal using a priority for itself method of payment for winning players (including credit/debit card or to the player’s bank account).
16.10 Before ordering the first payment, the player must bet 100% of the payment as a deposit of money amount at minimum 1.50 odd. This requirement is introduced to combat fraud and "money laundering" by players.
17.1 The maximum net winnings, based on licensee liability, in any 24-hour period per account are limited to 5000 EURO/CAD/USD.
17.2 The maximum net winnings, based on licensee liability, per account are limited to 50000€.
17.3. The maximum withdrawable amount per account is limited to 7000€/month (or currency equivalent), unless otherwise specified in the Terms & Conditions of a specific promotion. Exceptions may be made to players with a higher VIP level, if any, at the Casino’s sole discretion. If a customer wins more than €30,000, the Casino reserves the right to divide the pay out into monthly instalments until the full amount is paid out. If the amount to be withdrawn is larger than €7.000, the remaining amounts will be placed back in the player’s account, to be withdrawn in the following month. Withdrawals (pay-outs) exceedingly more than €2.300 will require additional verification procedures; proof of identity, age and place of residency. "The Company" reserves the right to carry such verification procedures in case of lower pay-outs. The Company, reserves the right to delay and/or stop the processing of Cash Out requests until final approval has been received for any outstanding Deposit transactions.
17.4 A player with 1 deposit only will be eligible to cash out a maximum of 15x the initial deposit amount. All further winnings will be removed from the account upon withdrawal request.
17.5 All progressive jackpot wins will be paid in full.
17.6 Money deposited in the Casino must be used for gaming activity. Due to this, all deposits need to be wagered at least three (3) times.
17.7 The maximum winnings are quoted in Euros (€) as a base currency in order to ensure consistency across the world but currency equivalents apply for actual pay-outs. In the event of a casino system malfunction all wagers are void.
•A player with 1 deposit only will be eligible to cash out a maximum of 15x the initial deposit amount. All further winnings will be removed from the account upon withdrawal request.
The maximum winnings are quoted in Euros (€) as a base currency in order to ensure consistency across the world but currency equivalents apply for actual pay-outs. In the event of a casino system malfunction all wagers are void.
18.1.1 Absolute Restriction
NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being suppliedby the entity in that jurisdiction) without the appropriate licenses.
Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America
18.2 Blacklisted Territories
All NetEnt Casino Games may not be offered in the following territories: Afghanistan,Albania,Algeria,Angola,Australia,Bahamas,Botswana,Belgium,Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia,Ecuador,Ethiopia,France,Ghana, Guyana, Hong Kong,Italy, Iran, Iraq, Israel, Kuwait,Latvia, Lithuania,Mexico,Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines,Portugal,Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen,Zimbabwe.
18.3 Blacklisted Branded Games Territories
The followed NetEnt Braded Games have some further restrictions in addition to the Blacklisted Territories set out above:
18.3.1 In addition to the jurisdictions set out in paragraph 2, PlanetoftheApesVideoSlot must not be offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
18.3.2 In addition to the jurisdictions set out in paragraph 2, Vikings Video Slot must not be offered in the following jurisdictions: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
18.3.3 In addition to the jurisdictions set out in paragraph 2, Narcos Video Slot must not be offered in the following territories: Indonesia, South Korea.
18.3.4 In addition to the jurisdictions set out in paragraph 2, Street Fighter Video Slot must not be offered in the following territories: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, NavassaIsland,Paraguay,Peru,PuertoRico,Saba,SaintBarthelemy,Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, SaintVincentandtheGrenadines,Suriname,TurksandCaicosIslands,UnitedStates of America, Uruguay, US Virgin Islands, Venezuela.
18.3.5 In addition to the jurisdictions set out in paragraph 2, Fashion TV Video Slot must not be offered in the following territories: Cuba, Jordan, Turkey, Saudi Arabia.
18.4 Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man), may only be played in the following territories: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.
The citizens of some countries do not have an access to the Microgaming games. This list includes following countries: Belgium, Denmark, France, Italy, Singapore, South Africa, Spain, USA and United Kingdom. In addition, the partial restrictions imposed on the citizens of some other countries: USA, Israel, Turkey, Cuba, Iran, Burma, Libya, North Korea, Sudan, Syria, South Africa.